Introduction
Hangzhou Global Cross-Border Medical Tourism Service Platform (“HangZhouHealth”, “HZH”, “we”, “us”, or “our”) fully understands the importance of your medical information and personal privacy.
This Privacy Policy explains how we collect, use, store, and protect your personal data when you visit www.hangzhouhealth.com and use our services.
I. Information We Collect
In the course of providing HZH services, we may collect the following information as necessary:
Identity and Contact Information
Including but not limited to your name, gender, date of birth, nationality, passport information, visa information, phone number, and email address.
Medical and Health Data (Sensitive Information)
To provide accurate medical assessment and service recommendations, we may collect the medical records and health information you voluntarily provide, including past medical history, physical examination reports, imaging materials (such as X-rays and MRI scans), and medication records.
Travel and Financial Information
Including your flight details, accommodation preferences, and necessary payment-related transaction records.
Website Usage Data
When you access our website, we may collect your IP address, browser type, access time, and page browsing records for the purpose of improving website performance and user experience.
II. Purposes of Use
We are committed to collecting and using your personal information only for the following lawful and necessary purposes:
- To provide medical record pre-screening and remote consultation assessment
- To customize medical and travel service plans for you
- To assist with visa applications, hotel reservations, and private transportation arrangements in China
- To help protect your health and safety in emergency medical situations
- To communicate with you regarding service progress, itinerary reminders, and cancellation or rescheduling notices
III. Sharing and Disclosure of Information
As a professional and responsible medical tourism service platform, we will never sell your personal information to any unrelated third party. We will only share your data when necessary under the following circumstances:
Medical Partner Institutions
For the purposes of medical assessment and treatment, we may securely transmit your medical records, after desensitization or encryption where appropriate, to domestic top-tier hospitals, leading specialist medical institutions, and attending physicians that have been carefully selected by HZH and have entered into strict confidentiality agreements with us.
Service Providers
When assisting with visa applications, flight bookings, or hotel reservations, we may provide necessary identity information to relevant embassies, airlines, hotels, or other service providers.
Legal Requirements
We may disclose relevant information where required by applicable laws and regulations of China, or in response to mandatory orders from judicial or administrative authorities.
IV. Data Security and Protection
Encrypted Transmission
The HZH website uses SSL encryption technology to help ensure the security of your personal information and medical records during transmission over the internet.
Access Control
We implement strict internal access controls. Only the medical consultants and coordinating doctors responsible for your case are authorized to access your health records, and all relevant personnel are bound by strict Non-Disclosure Agreements (NDAs).
Storage Security
Your electronic medical records and passport information will be stored on highly secure dedicated servers, with regular security scans conducted to help prevent data breaches and unauthorized access.
V. Your Rights
You have full control over your personal information. You have the right to:
- Request access to the personal and medical records we hold about you
- Request correction of any inaccurate or outdated information
- Request deletion of your medical records and passport data after the completion of services, unless we are required by law to retain certain information for a specified period
- Withdraw your consent to our processing of your personal data, although this may affect our ability to continue providing certain services
VI. Contact Us
If you have any questions about this Privacy Policy, or if you wish to exercise your data privacy rights, please feel free to contact our compliance team through the following channels:
Service Requests: Please contact your dedicated customer service representative via the “Online Consultation” page on our official website or through the official app.
Official Website: www.hangzhouhealth.com
VII. Cookies and Tracking Technologies
We may use cookies and similar technologies for the following purposes:
- To ensure the normal operation of the website and app
- To improve user experience and page performance
- To conduct basic security risk control and statistical analysis
You may manage cookies through your browser settings. However, disabling cookies may affect the functionality and user experience of certain features.
VIII. Policy Updates
We may update this Privacy Policy from time to time. Any updates will be posted on this page and notified in a reasonable manner. Your continued use of our services will be deemed as your acceptance of the updated terms.